Frequently Asked Questions | Hill's Pro Staff Feeding

Frequently Asked Questions

Our Hills Pro Staff Feeding website can fulfill the needs of you and your furry friends by giving access to the best nutrition possible, with the convenience of home delivery, auto-ship discounts, and order tracking. Hill's Pet Nutrition has a 100% satisfaction guarantee on all our products. If for any reason you are not satisfied with any product, you may return the item(s) for a full refund.

Registration & Login

Orders

Autoships

Shipping

Payments

Promotions

Returns

Products

Support

Registration & Login

How can my location get started on the program?

Will I still be able to sign in through Hillsvet.com?

Who can participate in the program?

How can I enroll in the program?

How can I enroll if I dont have internet access at my location?

What information do I need to sign up?

Questions about the registration process?

Registration Email Not Received?

Forgot/Reset Password

Orders

How do I create a new order?

Is there a weight limit on how much I can order?

Do I have a cut off time to place my order?

How do I find the status of my order?

How will I know how many pounds I have left to order in a month?

What is the difference between an order and an autoship?

How do I cancel my order?

What if my order is missing, damaged or needs to be reshipped?

How will my products be identified when delivered via a clinic, school or shelter?

Autoships

How do I find my Autoship order?

Shipping

Will I receive confirmation that my order has shipped?

How long does it take to get my order?

How much is shipping?

Who will be delivering my order?

Do I need to be there to sign for it?

Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?

What if my delivery is missing, damaged or needs to be reshipped?

Payments

Is there a minimum purchase amount?

When will my payment method be charged?

What are the forms of payment you accept?

Why is my credit card not working?

What information do I need to check out?

Does Hill’s Pet Nutrition accept gift cards?

Promotions

I received a promotion code. How do I apply it?

Do you accept manufacturer coupons?

Do you offer senior citizen or military discounts?

Returns

Does Hill’s Pet Nutrition allow returns?

How do I request a return or replacement?

What is the status of my refund?

How long will it take to receive my refund?

Can I send returns back with our Hill’s Driver?

Products

It looks like my pet’s food is currently out of stock. When will it be available again?

How can I know when my pet’s food will be back in stock?

How can I tell if my pet’s food formulation changed?

Support

How do I contact customer service?

What are your customer service hours?

How can I find out when an item is back in stock?

Is there a minimum purchase amount for my order?