Skip header to main content
Loading Account Dashboard…
Terms of Sale

Hill’s Pro Staff Feeding

Last Updated October 2026

 

These Terms of Sale ("Terms of Sale" or “Terms”) set forth the terms and conditions upon which Hill’s Pet Nutrition Sales, Inc. and its affiliates (“we”, “us”, “our”, and "Hill’s") offer you, our animal health or welfare professional third party end-users (“you”, “user”, or “your” which means any person or entity using the Service), access to Hill’s proprietary Hill’s Pro Staff Feeding service whereby you purchase discounted Hill’s products from us at hillsprofeeding.com for feeding your personal pets (“Service”). These Terms of Sale incorporate the general terms and conditions (the “Terms of Use”) that apply to the broader Service defined in the Terms of Use. OUR TERMS OF USE CONTAIN MANDATORY WAIVERS OF CLASS ACTIONS AND JURY TRIALS.  PLEASE SEE THE DISPUTE RESOLUTION PROVISIONS OF THE TERMS OF USE FOR MORE INFORMATION. In the event that there is a conflict between a provision of these Terms of Sale and a provision of the Terms of Use, the provision of these Terms of Sale shall prevail. These Terms of Sale contain very important information regarding your rights and obligations, as well as conditions, limitations and exclusions that might apply to you. Please read these Terms of Sale carefully before ordering from us. By ordering products on or through our Service, you are agreeing to these Terms of Sale. IF YOU DO NOT AGREE TO THESE TERMS OF SALE, DO NOT USE THIS SERVICE. You may not order or obtain products or services from the Service unless you (a) agree to these terms; (b) are 18 years of age or older; and (c) meet the requirements in Section 1 of these Terms of Sale. Capitalized terms used but not defined in these Terms of Sale shall have the meaning set forth in the Terms of Use.

 

1. Hill’s Pro Staff Feeding Requirements. 

 

1.1 Eligibility. Hill’s has established the Service to provide animal health or welfare professionals a cost effective way to feed their personal pets by allowing them to purchase or otherwise obtain certain products from Hill’s at discounted prices. In order to participate, you must confirm you are one of the following: 

  1. a licensed veterinarian, a veterinary healthcare team member or staff within a veterinary clinic that has an active Hill’s customer account;

  2. an actively enrolled veterinary student at an AVMA accredited College of Veterinary Medicine (CVM) in the US or Caribbean that has an active Hill’s customer account; 

  3. an actively enrolled veterinary technology student at an eligible Veterinary Technology school that has an active Hill’s customer account;

  4. a faculty, staff, intern, resident or graduate student currently working at an AVMA accredited College of Veterinary Medicine in the US or Caribbean, or an eligible Veterinary Technology school, that has an active Hill’s customer account;

  5. a healthcare team member or staff within a shelter that has an active Hill’s customer account and is enrolled in the Hill’s Food Shelter & Love® program; 

  6. an authorized pet store employee which shall include, but not be limited to, associates or owners of authorized pet stores. For avoidance of doubt, pet store employees are only permitted to participate using Hill’s Science Diet products; 

  7. an authorized employee of a select corporate entity that has an active business relationship with Hill’s. In Hill’s sole discretion, Hill’s shall designate in writing to such corporate entity which of its employees are eligible for participation in Hill’s Pro Staff Feeding. Eligibility is contingent on Hill’s ability to verify participant eligibility with its employer. For avoidance of doubt, such corporate entity employees are only permitted to participate using Hill's Science Diet products;

  8. a licensed independent veterinarian that is not associated with a veterinary clinic that has an active Hill’s retail customer account, is in the field of private small animal practice, relief, mobile, telehealth, or otherwise works in the small animal veterinary industry, and is not a government official. For clarity, veterinarians who are government officials are not eligible under this category but may participate if otherwise eligible under any of the categories above.

Eligibility under this Section 1.1 shall be determined exclusively by Hill’s and may be revoked at any time. 

 

You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) your use of the Service does not violate any applicable law or regulation or these Terms of Sale. 

 

1.2 Restrictions. You must also agree to the following requirements to remain eligible to participate:

  1. The products purchased through this Service shall be used solely to feed your personal pets which, for purposes of this Service, shall mean those dogs and cats permanently living in your household.

  2. The products shall not be used for any purpose other than as expressly set forth above (other purposes include, without limitation, feeding of pets belonging to family members or friends or feeding of animals within animal colonies, breeding businesses, or animals used for research or teaching purposes).

  3. The products shall not be supplied, transferred or sold to any non-eligible parties. Hill’s distribution policies prohibit re-distribution of Hill’s products to another entity for further resale. For clarification, products are sold solely for personal use. 

  4. Products are not intended for resale. Any prohibited resale of products by any user and/or its affiliates can result in the user and/or its affiliates being barred from making any further purchases through this Service.

  5. The total quantity of products that may be ordered through this Service shall be up to a maximum of 120 pounds per month.

  6. Hill’s Prescription Diet products can only be sold under the direction and supervision of a licensed veterinarian, and only where a valid veterinarian-client-patient relationship (as defined by applicable state law) exists. Therefore, you will order a Prescription Diet product for your personal pet only if such product was recommended by your pet’s veterinarian.

  7. Failure to comply with these Terms of Sale or abuse of the Service may lead, in Hill’s sole discretion, to the immediate termination of your registration in, and ability to obtain products through, this Service. Hill’s reserves the absolute and exclusive right to revoke this privilege at any time and for any reason.

 

2. PURCHASES/ACCOUNT/RETURNS

 

2.1 Product Descriptions. The Service may make available listings, descriptions and images of goods or services (collectively, “Products”), as well as references and links to such Products. Such Products may be made available by us, and may be made available for any purpose, including for purchase or general information purposes. Hill’s attempts to be as accurate as possible; however, Hill’s makes no representations as to the completeness, accuracy, reliability, validity or timeliness of such listings, descriptions or images (including any features, specifications and prices contained therein). Such information and the availability of any Product (including the validity of any coupon or discount) are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of products, including the applicable colors, however the actual colors you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. Hill’s is not responsible for pricing, typographical and other errors in any offer by us and we reserve the right to cancel any orders arising from such error. Errors will be corrected when discovered and Hill’s reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). 

 

2.2 Purchases. If you wish to make a purchase, you may be asked to supply certain relevant information, such as your credit card number and its expiration date, your billing address and your shipping information. You represent and warrant that you have the right to use any method of payment that you submit in connection with the Service. Verification of information may be required prior to the acknowledgment or completion of any purchase through the Service. By making a purchase through the Service, you represent that the applicable products will be used only in a lawful manner. 

 

2.3 Availability. Hill’s reserves the right, including without prior notice, to limit the available quantity of or discontinue making available any product, to impose conditions on the honoring of any coupon, discount, or similar promotion; to bar any user from making any purchase through this Service, refuse or cancel orders, and to refuse to provide any user with any product. 

 

2.4 Pricing. Prices and availability of products are subject to change without notice. We cannot confirm the price of an item until you order. You agree to pay all charges incurred by you or on your behalf through the Service, at the prices in effect when such charges are incurred, including all shipping and handling charges. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your Account.   In addition, you are responsible for any taxes applicable to your purchases through the Service. Any eligible credit balances on your Hill’s customer account may be applied toward the balance of your order before charging any remaining balance to your payment method. If your order is fulfilled as part of a subscription, the price of an item will be set at the time the order is processed. See Section 3 (SUBSCRIPTIONS) below for more information. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item is higher than the stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item. We generally do not charge your credit card until after your order has entered the shipping process. The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. 

 

2.5 Cancellations, Returns, Refunds and Title. If you cancel after your order has been processed, you may still be charged for the order and shipping fees, but a refund will be issued within 10 business days. For partial cancellation, shipping fees will be applicable. Likewise, changing or combining orders or changing your shipping address, products, or any other aspect of the order may result in similar charges to your account. If a Hill’s product offered through the Service is not as described, you may call our customer service experts to request a claim under the Hill’s Pet Nutrition 100% satisfaction guarantee.

 

2.6 Shipping/Risk of Loss. Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the Service. All Transactions are made pursuant to a shipment contract and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipment. If applicable, service charges for delivery to Hawaii and Alaska shall be calculated at checkout. 

 

2.7 Third Party Payment Processors. In some instances, we may partner with certain third party payment processors to process payments you make via the Service. By choosing to place your order, you agree to such third party's terms and conditions, and any such terms, conditions, warranties, or representations associated with such third party are solely between you and the third party. Any representations, marketing statements, descriptions and claims presented in connection with such third party are made by the third party, not by us. You acknowledge and agree that we are not responsible or liable for any loss or damage as the result of such third party.

 

2.8 SMS. By providing your mobile phone number, you agree that we may use your number to provide you important transactional SMS information and updates about your inquiry or order. These messages, including the number of messages and their individual size, will vary per user based on various factors, including but not limited to the product purchased or level of assistance required by you to complete the process. Carriers are not liable for delivered or undelivered messages.

 

3. SUBSCRIPTIONS

 

3.1 Subscription. If you purchase products on a subscription basis (sometimes referred to as “autoship” or “Autoship” on Hill’s Service), you agree that we may charge to the method of payment that you have submitted to us the subscription amount indicated at the time of the purchase, plus any applicable taxes and that we may automatically create new orders according to your chosen delivery schedule or shipping frequency until you cancel, without further notice to you (unless required by applicable law). Each new order will be billed at the subscription amount in effect on the date of order processing, plus any applicable taxes. 

 

3.2 Veterinary Recommendation. You understand that you will be required to attest to veterinarian recommendation for Hill’s therapeutic products every 12 months from the date of subscription. You will be notified regarding the expiration of the subscription for your Hill’s therapeutic products within 11 months from your subscription date and you must attest before the expiration date stated in the notice of renewal to continue with your subscription for therapeutic products. Without your re-attestation, your subscription for Hill’s therapeutic products will automatically be cancelled at the end of the 12-month cycle. 

FOR NON-THERAPEUTIC PRODUCTS, YOU AGREE THAT UNLESS YOU NOTIFY US, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND CONTINUE AND YOU HEREBY AUTHORIZE US TO COLLECT THE THEN-APPLICABLE AMOUNT AND ANY APPLICABLE TAXES (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW), USING ANY ELIGIBLE PAYMENT METHOD THAT WE HAVE IN OUR RECORDS BELONGING TO YOU. 

 

3.3 Pricing. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, and shipping charges). If the item is unavailable when we plan to ship it, you will be notified that the item is unavailable. Subscription discounts are limited to items displaying a subscription discount offer message. Your participation in the subscription discount program is personal to you, and you may not assign or transfer your subscription benefits to any third party.

 

3.4 Subscription Cancellation/Termination. Your subscription will remain in effect until the end of the subscription period or until you cancel. To avoid being charged for a new delivery, you must skip the shipment or cancel your subscription before the subscription order ships. We reserve the right, in our sole discretion, to terminate your subscription(s) at any time without notice. If we do so, you will only be charged for orders that have been shipped to you at the time of termination. Likewise, you can skip or cancel your subscription at any time in your account or by contacting us. If you cancel your subscription and then reactivate it, the discount applied to any subscription item may not be the same discount in effect at the time of cancellation. Returns and/or refunds of any subscription products are subject to the applicable return policy set forth herein.

 

4. GENERAL

 

4.1 No Practice of Veterinary Medicine. The Service is not intended to be, and must not be taken to be, the practice of veterinary medicine by Hill’s. Use of the Service does not create a veterinarian/patient relationship with Hill’s. Hill’s is not recommending or endorsing any specific veterinary treatment or veterinarian.

 

4.2 Governing Law. These Terms of Sale are governed by the laws of the State of Kansas, without regard to its choice of law provisions. The state courts of general jurisdiction located within Johnson County, Kansas, and the federal court located in Kansas City, Kansas will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Sale or in which these Terms of Sale are a material fact.

 

4.3 Notices. All notices and other communications hereunder shall be in writing and shall be deemed effective when delivered by hand, reputable overnight delivery service, or certified mail (return receipt requested), postage prepaid to: (a) in the case of Hill’s, to the attention of the General Manager, Hill’s Pet Nutrition Sales, Inc., 6180 Sprint Parkway, Overland Park, KS 66211, copying the Division General Counsel at the same address; and (b) in the case of you, to the address set forth in your account information.

 

4.4 Entire Agreement; Amendment. In addition to the terms of Section 17.7 in the Terms of Use, Hill’s may modify the Terms of Sale at any time. You are subject to the Terms of Sale and the Terms of Use that are in force at the time when an order, including a subscription order, is placed. If any provision of these Terms of Sale is held invalid or unenforceable by a court of competent jurisdiction, the other provisions of these Terms of Sale will remain in full force and effect. Your continued use of the Service after any posted change in these Terms of Sale will constitute your acceptance of and agreement to such changes. 

 

4.5 Waivers. The failure by us to enforce any right or provision of these Terms of Sale will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Hill’s. 

 

4.6 No Third-Party Beneficiaries. These Terms of Sale do not and are not intended to confer any rights or remedies upon any person other than you.